What is the training like for CleanCloud, for both you and your staff? Transitioning to CleanCLoud was actually really nice because you guys transferred my data for me, and then there was a lot of training available, and you guys were really available to answer questions. So when we discovered CleanCloud and a cloud-based system we were really impressed. At the time it was probably the best that was out there, there weren't many things to choose from. So as I said we had a hardware system that we used, when we purchased that it was really really expensive. With the geo-fencing and pickup and delivery at first we covered a ig area and a lot of spots, and now we are trying to shrink it just to keep up with demand! What was your experience transitioning to CleanCloud like? We are having a hard time hiring drivers to meet it. I’ve been using CleanCloud in our business for the pick up & delivery service the past 3 years and it’s been a huge success! Over 4,000 lbs of wash and fold per week consistently this past year. So it was really a solution that lent itself for us to build it slow enough to manage but was also scalable so we would be able to deal with a higher volume of orders- as we do now.Īs the time went on and we started using CleanCLoud to it’s full capabilities, we learned how to use it combining that with google marketing. Also we were just thinking about starting our delivery business and CleanCloud’s capabilities incorporating texting and calls. The price was right, it wasn’t a massive expense to commit to like a hardware or legacy system. We were looking for a new solution, and when we met you guys it just made sense. We met CleanCloud when we went to the cleaning show in New Orleans. So it was really just a way to print tickets for the customers- that was about it. We had a really basic POS system to start with (legacy), it was easy to use but was very limited in the ways it could help us. So like we could assume we were getting business from it but you only really know if people told you when we started doing more SEO and Google ads- and that is where I can say things started taking off. I guess in the last five years, we tried things such as Yelp, which worked pretty well, on the advertising side, but those results aren’t really quantifiable. Bearing in mind this was 2010, social media didn’t have much precedent, maybe Facebook but it was definitely more focused on word of mouth in the area. First thing we tried was just making flyers and sending them to customers in the local area. We always struggled with the delivery business at first, we were trying different types of marketing. Over the years, the business has grown to the point where we have added another location My father is retired, he was an electrician My family owns the building so we had the retail space, and decided to turn it into a laundromat. WE started the business in February 2010. My name is George Rafitis, me and my father run Green Spin Laundry in New York. To start, could you tell me a bit about you and your business? We caught up with George Rafitis who owns Green Spin Laundry.
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